Shipping Time
- Orders are dispatched within 2-3 business days of being placed.
- We ship across India as well as internationally.
- Domestic orders typically arrive within 4-8 business days from the date of dispatch, depending on your location.
- International orders typically take 1-3 weeks to arrive, depending on the destination country and customs clearance.
- For urgent or time-sensitive orders, please reach out to us on WhatsApp before placing your order.
Shipping Charges
- Shipping charges, where applicable, are calculated based on order value, weight and delivery location, and are shown at checkout.
- International shipping charges vary by destination. Message us on WhatsApp or Instagram for a shipping quote before you order.
- For international orders, any customs duties, import taxes or fees levied by the destination country are the responsibility of the customer.
Order Tracking
- Once your order is shipped, tracking details will be shared with you via email, SMS or WhatsApp.
- Please ensure the shipping address and contact details provided at checkout are accurate and complete, as we are not responsible for delays or non-delivery caused by incorrect address information.
- We are not responsible for delays caused by the courier partner once the parcel has left our facility. If a parcel has not arrived within 15 days of dispatch, please write to us at the email address below.
Returns & Exchanges
We do not accept returns, refunds or exchanges once an order has been placed. We request you to carefully review product images, descriptions and sizing details before placing your order.
Replacements
- Replacements are considered only in cases of damaged, defective or incorrect items received.
- An uncut, unedited unboxing video showing the sealed package being opened is mandatory to process any replacement request — requests without this video cannot be processed.
- Please report any issue within 48 hours of receiving your order, along with the unboxing video and your order number, by email or WhatsApp.
- Once verified, a replacement of the same item will be provided. If the item is out of stock, we will offer a suitable alternative or store credit.
- Minor variations in colour or finish due to screen display, lighting or the handcrafted nature of a product are not considered defects.
Cancellations
Orders cannot be cancelled once they have been placed and confirmed, as they move into processing shortly after checkout. Please double-check your cart, address and contact details before confirming your order.
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