Privacy Policy

At Valayal ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Personal details you provide, such as your name, email address, phone number, and shipping/billing address, when you place an order, sign up, or contact us.
• Order details, including products purchased, order value and order history.
• Payment information processed securely through our payment gateway partners — we do not store your full card, UPI or bank details on our servers.
• Technical information such as your IP address, browser type, device information and browsing behaviour on our website, collected through cookies and similar technologies.

How We Use Your Information

• To process, fulfil and deliver your orders, and to communicate order updates.
• To respond to your queries, requests and customer support needs.
• To improve our website, products and overall shopping experience.
• To send promotional offers, new arrivals and newsletters, where you have opted in — you can unsubscribe at any time.
• To detect, prevent and address fraud, security or technical issues.

Cookies

Our website uses cookies to remember your cart, preferences and login state, and to understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the website may not function properly without them.

Sharing of Information

• We do not sell or rent your personal information to third parties.
• We may share information with trusted third parties who help us operate our business, such as courier and logistics partners, payment gateways, and website/analytics service providers — solely to the extent required to provide their service to us.
• We may disclose information where required by law, regulation, or a valid legal request.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information held by us, by writing to us at the email address below. We will respond to reasonable requests within a reasonable timeframe.

Children's Privacy

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with a revised "last updated" date.

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